Kip Dockery

Website Support Specialist | Client-Facing Web Operations
Fayette, AL
kipdockery@gmail.com • 510-470-7782 • kipdockery.com

Summary

Client-facing website and systems support specialist with extensive experience supporting CMS-driven websites, maintaining client data and documentation, troubleshooting web and platform issues, and ensuring quality through careful follow-through. Known for clear communication, strong problem-solving, and the ability to bridge clients and technical teams.

Core Skills

  • Customer support & client advocacy
  • CMS support & content quality control
  • Documentation & data maintenance
  • Issue triage, troubleshooting & collaboration
  • Web diagnostics: HTML, CSS, DNS
  • Technical adaptability & analytical problem-solving

Experience

Website & Systems Support Specialist (Contract)

Independent / Consulting — Remote
2000–Present

  • Primary point of contact for client-facing support of multiple CMS-driven websites
  • Maintained website content, performed quality checks, and ensured cross-browser and cross-platform compatibility
  • Diagnosed and resolved issues related to HTML/CSS layout, CMS behavior, DNS configuration, and email delivery
  • Maintained accurate documentation and configuration records
  • Collaborated with developers, vendors, and internal stakeholders on escalated issues
  • Communicated clearly with non-technical users, setting expectations and confirming resolution

Instructional Designer / Media Producer

Academy of Art University — San Francisco, CA
Oct 2017 – Feb 2019 | Mar 2004 – Mar 2006

  • Provided technical and platform support to faculty developing online courses
  • Managed creation, publishing, and maintenance of 40+ online courses under strict deadlines
  • Supported LMS workflows, accessibility standards, and content quality control
  • Documented processes and trained users on tools and best practices

Marketing Systems Engineer

Nimblefish — San Francisco, CA
Jun 2006 – Jan 2011

  • Supported and configured web-based marketing systems for enterprise clients
  • Collaborated with customers, developers, and QA teams to identify issues and deliver solutions
  • Provided ongoing customer support for content-production web applications
  • Trusted with high-visibility accounts due to reliability

Earlier Roles

  • Front-End Developer — Inkling
  • Intranet Application Developer — Silicon Graphics International
  • Intranet Developer / Systems Analyst — ADT

Education & Certification

  • Coursework toward B.S. in Information Technology (WGU)
  • CompTIA A+